Skip to content
Frequently Asked Questions
- Do you have the item I want?
The easiest way to find an item on Pointe du Lac is to use the search box in the Find menu at the top left of your screen. To narrow down the search results, you can also use the filter menu located at the bottom of the Shop page on mobile devices, or at the left on desktop. For example, to see black T-shirts under $30, click “T-Shirts” in the Tags menu, click the black square in the Color menu, then move the right-hand Price slider until it says $30.
- How do I order an item?
Once you add an item to your cart and proceed to checkout, enter your information and place the order. An account with Pointe du Lac will automatically be created for you, and an email confirming your order will be sent to the address you provided. After you set a password, you can login on the Account page to check the status of your order and view the tracking number once the item has been shipped.
- How do I pay for my order?
We currently have the option of paying with credit card via Stripe or with PayPal. Both options have been tested and confirmed to be working, but due to factors outside of our control, some transactions may be declined as a result of security checks, system errors, or other unforeseen circumstances.
- When will my order arrive?
Typically between five days to two weeks, depending on location. International orders may be delayed due to customs or other issues described in the return policy.
- How much is shipping?
Shipping rates are based on the weight and size of the item ordered. For most shipping locations, the cost will range from five to ten US dollars, while some international locations are higher.
- Can I get a refund for my item?
If your item is defective as outlined in the return policy, you can request a refund by emailing us with photos or video of the defective item.
- Can I return the item I ordered?
Since Pointe du Lac uses print-on-demand services for the production of its items, returns are not possible. However, if the item is defective (see above) a refund can be requested.